Refund & Return Policy

Last Updated: March 10, 2026

This policy outlines the conditions for returns, exchanges, and refunds for purchases made through the store.

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Return Period

Customers may request a return within:

14 days after receiving the order under standard conditions.

In some cases, the return window may be extended to 30 days, depending on promotional terms or specific product policies.

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Return Eligibility

To qualify for a return:

• The item must be unused and unworn

• The product must be in original condition

• All tags and packaging must be included

• Proof of purchase must be provided

Returns that do not meet these conditions may not be accepted.

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Non-Returnable Items

Certain items are not eligible for returns, including:

• Clearance or final sale products

• Personalized or custom items

• Certain hygiene-sensitive apparel items (such as underwear)

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Return Request Process

Customers must request a return authorization before sending items back.

Return requests should be submitted via email:

stefania-georgiana@outlook.com

Unauthorized returns may not be accepted.

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Return Shipping

Unless the item is defective or incorrect, customers are generally responsible for return shipping costs.

We recommend using a tracked shipping method when returning products.

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Refund Processing

After receiving and inspecting returned items:

• Refunds will be processed within 3–5 business days

• Refunds are issued to the original payment method

Depending on the payment provider or bank, it may take 5–10 business days for the refund to appear in the customer's account.

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Payment Disputes

Customers are encouraged to contact us before initiating a payment dispute or chargeback.

The store reserves the right to provide order verification, shipment confirmation, and transaction details to the payment processor in the event of a dispute.